WHAT
WE DO

Our results-oriented method makes use of analytical techniques and innovation paths tailored to enhance different business realities.

WE DESIGN STRATEGIES AND TACTICS TO INCREASE COMPANY PERFORMANCE

Thanks to our recognised and well-established method over the years, we have managed the change of solid corporate cultures and achieved real goals in both the short and medium to long term, from increasing turnover to growing market share, from optimising performance to achieving margins, as well as return on investment. Our interventions had a positive impact on individual organisations and customer orientation.

UNIQUE ANALYTICAL TECHNIQUES

Throughout our experience in the field, we have supported companies of all sizes, both international and national, monitoring growth over time. We have always combined the use of analytical techniques with continuous experimentation, taking into account new technologies and the latest market trends. The innovation paths taken in recent years have helped to design successful management models, processes and operational practices that are functional and sustainable over time.

EVERY COMPANY HAS A GENETIC IMPRINT THAT DETERMINES ITS PERSONALITY AND MODUS OPERANDI

This is precisely why customisation has always been the added value of our services. We strongly believe that designing a tailor-made experience is the key to any company’s success. The advent of the digital revolution has allowed us to apply our models also to digital channels and all the evolutions and tools that will characterise tomorrow’s world.

PEOPLE PERFORMANCE
& TRAINING

CUSTOMER EXPERIENCE
& CUSTOMER JOURNEY

RETAIL
PERFORMANCE

OUR EXPERTISE

Benchmarking

Benchmarking

We measure the appeal level on the catchment area of the points of sale compared to competitors.

Audience measurementCustomer mobilityGeomarketingRetail MapRetail Tour

Brand positioning

Brand positioning

We develop attractiveness of brands in their belonging sector.

Concept store & Layout

Concept store & Layout

We design exhibition spaces and in-store paths, with the characterization of the focal points and the correct management of the sales surface.

Communication systemCustomer education systemDesign storeRetail bookStorytelling Tools

Customer Research

Customer Research

We carry out analysis on the perceived value of the customer, on their behavior and on their purchase habits in a specific purchase point or in a specific sector.

Customer experience analysisDigital MetricsFocus groupIn store customer behaviorMystery shopping

Management Empowerment

Management Empowerment

We empower leadership skills as well as complex negotiation through the Success Insight© method.

Behavioral IntelligenceDriving ForcesTalent Executive

Organization Models

Organization Models

We create organizational models for retail, defining the operational and managerial processes.

Competence modelJob descriptionProcess & standard operationsTotal rewarding & M.B.O.

People Analysis

People Analysis

We verify managerial skills andthe alignment of human resources to the competence model defined by the company.

Behavior assessmentCareer checkCompetence checkKey people surveyLeadership checkPeople satisfaction survey

Sales strategy

Sales strategy

We flank companies in the building of distribution strategies within the mono-brand, multi-brand and e-commerce channel segments .

EconomicsLoyalty & CRM SystemSales CeremonySales EngineeringSales Processes

Store observation & KPI Dashboard

Store observation & KPI Dashboard

We build specific company performance indicators that represent the most important elements to assess the performance in a specific activity.

Analysis ReportI.T. solutionMerchandising ProductivityRoi MonitorSales performancesStore check

Training & Engagement

Training & Engagement

We organize training sessions to transfer the models that come from the carried out analyses to the personnel, through custom-made modules.

CoachingCustom PlatformEducational EventsInduction processLive trainingService & Customer experience modelTeam buildingTrain the TrainerTutoring

ABOUT
US

AT THE HEART OF OUR WORLD

CASE STUDIES

Bros Manifatture

Atelier VM

Würth